Customer Service Representative

$39,520 - $45,760/Yr

The U.S. Water Culligan Group - Annapolis, MD

Part-time - Entry Level

Annapolis, MD

About the position

The Customer Service Representative at U.S. Water Culligan Group plays a vital role in office administration and customer service for a leading brand in water quality solutions. This position involves organizing daily functions, handling customer inquiries, and coordinating with the sales department to ensure smooth operations. The role offers competitive compensation, benefits, and opportunities for professional development and career advancement.

Responsibilities

• Organize and dispatch service and delivery calls.
• Handle customer calls and walk-ins, resolving any issues or grievances.
• Coordinate in-home appointments and installations with the sales department.
• Assist with inventory management and control.
• Create reports for cash flow, billing, sales, and more.
• Make proactive customer calls for past due collections and other revenue-generating activities.

Requirements

• Entry-level position with a self-motivated attitude.
• Strong communication skills to handle customer interactions effectively.
• Basic organizational skills to manage service and delivery calls.

Nice-to-haves

• Experience in customer service or office administration is a plus.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Professional development assistance
• Opportunities for advancement