Customer Service Representative

Stellantis - Bardonia, NY

Full-time - Mid Level

Bardonia, NY

Transportation Equipment Manufacturing

About the position

The Customer Relations Manager is a key role focused on enhancing customer satisfaction and retention within the automotive retail environment. This position requires a highly motivated individual who can mentor the team while ensuring excellent customer service and adherence to company policies. The manager will be responsible for monitoring customer complaints, following up with customers post-visit, and fostering strong relationships to resolve issues effectively.

Responsibilities

• Greet customers in a timely, friendly manner.
• Handle ambiguity and think quickly on your feet.
• Establish rapport and develop meaningful relationships with clients.
• Negotiate effectively to find win-win solutions to problems.
• Proactively solicit feedback and resolve issues in a non-confrontational way.
• Work independently and as part of a larger team to schedule and prioritize work.
• Demonstrate a vested interest in the company's success.
• Multi-task effectively.

Requirements

• 3-5 years of professional experience in sales, marketing, or customer service in an automotive retail environment.
• Significant experience with CRM tools and high comfort level with digital technology.
• Excellent oral and written communication skills.
• Demonstrated business and financial acumen.
• Professional personal appearance.

Nice-to-haves

• Experience in a dealership administrative setting.
• Ability to operate equipment safely.

Benefits

• Medical insurance coverage.
• Employee discounts on vehicle purchases, parts, and service.
• Paid time off.
• Comprehensive employee recognition programs.
• Continued training through the manufacturer.
• Opportunities for career advancement.