Customer Service Representative

$47,840 - $54,080/Yr

Russell Tobin - Syracuse, NY

Full-time

Syracuse, NY

Administrative and Support Services

About the position

The Customer Care Representative role is focused on providing exceptional pre-delivery and post-sale support to customers in a fast-paced environment. This position is essential for maintaining customer satisfaction through effective communication and assistance with product inquiries, order management, and relationship building with B2B clients.

Responsibilities

• Provide excellent customer service via phone, email, and written correspondence
• Support customers with order entry, order status updates, and delivery tracking
• Assist with pricing inquiries, product availability, and limited technical support
• Prepare basic reports and perform data entry as needed
• Collaborate with the team to meet performance metrics and drive customer satisfaction

Requirements

• Strong customer service skills
• Ability to work both independently and within a team
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)
• Detail-oriented and well-organized
• Familiarity with Salesforce is a plus
• Knowledge of HVAC products or related industries is a plus

Nice-to-haves

• Familiarity with Salesforce
• Knowledge of HVAC products or related industries

Benefits

• Eligible after 60 days