Customer Service Representative

$35,942 - $39,520/Yr

PLS Financial Services - Huntington Park, CA

Full-time - Entry Level

Huntington Park, CA

101-250 employees

Credit Intermediation and Related Activities

About the position

The Customer Service Representative (CSR) at PLS is the primary point of contact for customers, responsible for delivering exceptional customer service and promoting the company's financial products and services. The CSR plays a crucial role in maintaining company standards and ensuring compliance with all relevant regulations while fostering a positive customer experience.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

• Medical/dental/vision insurance
• 401k
• Vacation
• Opportunities for advancement
• On-going training available