Customer Service Representative

$33,280 - $33,280/Yr

LAZ Parking - Boston, MA

Full-time - Entry Level

Boston, MA

Personal and Laundry Services

About the position

The Customer Service Representative at LAZ Parking is responsible for creating a welcoming atmosphere for customers and clients while providing exceptional service. This role involves greeting customers, assisting with inquiries, and ensuring a positive experience in the parking facility. The representative will also handle cashiering functions and maintain the general upkeep of the garage, all while embodying the company's commitment to a people-first approach.

Responsibilities

• Greet customers by name and respond promptly to their inquiries and concerns.
• Assist customers in lobbies, lanes, and the parking office, directing traffic as needed.
• Promote good customer relations by providing premier customer satisfaction with a friendly demeanor.
• Add/delete accounts and input required information into the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage, including cleaning and equipment upkeep.
• Maintain and repair malfunctioning parking equipment to ensure customer access.
• Complete other related duties as assigned.

Requirements

• High school diploma or GED preferred but not required.
• Strong customer service experience.
• Basic computer skills in the parking revenue control system.
• Cash handling experience preferred but not required.
• Ability to handle challenging and emotionally charged situations.
• Ability to speak, read, and comprehend the English language.

Nice-to-haves

• Parking industry experience preferred but not required.
• Willingness to be flexible and work at multiple facility locations.

Benefits

• Full-time position with competitive hourly wage.
• Opportunities for career growth within a rapidly growing company.