Customer Service Representative

$41,600 - $65,000/Yr

Gf Consulting - Rockville Centre, NY

Full-time - Entry Level

Rockville Centre, NY

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Customer Service Representative role is focused on enhancing customer satisfaction and providing exceptional support regarding company products and services. The position requires active listening and effective communication to address customer inquiries and resolve issues efficiently. The role is integral to achieving customer acquisition and sales goals while fostering a positive and inclusive work environment.

Responsibilities

• Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable time.
• Communicate professionally, openly, and persuasively with customers to portray the value and benefits of our client's services, sales promotions, and products.
• Work efficiently with fellow Customer Service Representatives and Sales team members to meet or exceed customer acquisition and sales goals.
• Maintain updated customer information at all times, including account information, billing, contact information, and updated address.
• Follow all standards and company policies while interacting with customers, clients, staff members, and the management team.
• Identify opportunities for improvement and contribute new ideas during staff meetings to upper management for discussion and implementation.

Requirements

• A high school diploma or GED is a must.
• 0-3 years of customer service, retail, sales, or client relations experience is highly desirable.
• Ability to work in a fast-paced, high-volume environment, meeting customer demands in a safe, accurate, and timely manner.
• Provide exceptional customer service at all times.
• Excellent active listening, interpersonal, and communication skills.
• Be a team player, assisting coworkers whenever needed.
• A self-motivated and determined individual with a desire to succeed.