Customer Service Representative

Suburban Propane - Exton, PA

Full-time - Entry Level

Exton, PA

1,001-5,000 employees

Waste Management and Remediation Services

About the position

The Customer Service Representative at Suburban Propane plays a crucial role in delivering exceptional customer service, enhancing customer retention, and acquiring new customers. This position serves as the primary contact for customers, managing inbound and outbound sales and service calls while performing administrative tasks to ensure high-quality service and operational efficiency.

Responsibilities

• Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities.
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies related to product delivery and service.
• Present a professional, confident, and enthusiastic image to develop trusting relationships with customers.
• Provide high levels of customer account management by properly setting up and maintaining account information and data.
• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.
• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing.
• Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
• Assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs.

Requirements

• Minimum of 3 years of experience in a customer service role.
• Minimum of a High School diploma or GED preferred.
• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports.
• Ability to multi-task and prioritize assignments in a team environment.

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts, and more!