Customer Service Representative

LaSalle Network - Lincolnshire, IL

Full-time - Entry Level

Lincolnshire, IL

Administrative and Support Services

About the position

LaSalle Network is seeking a professional and friendly Customer Service Representative to serve as the first point of contact for visitors and callers. This role is essential in creating a positive and welcoming impression for the company, and it requires a strong focus on customer service and relationship building. The position is 100% onsite in Lincolnshire, IL.

Responsibilities

• Research and/or track orders
• Contact vendors for pricing, order status, and tracking
• Expedite a pick on an order or any other distribution request
• Provide estimated delivery dates or lead times on products
• Update and provide status on repair orders
• Build solid relationships with other internal departments and vendors
• Evaluate current processes for improvement and work on recommendations with management
• Work as a team to manage daily workflow
• Handle escalated customer issues when necessary
• Answer emails and incoming calls from internal customers as needed

Requirements

• High School Diploma or equivalent
• 2+ years of Customer Service Experience
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills
• Excellent organizational and creative problem-solving skills
• Excellent typing and data entry skills
• Demonstrated resourcefulness with critical attention to detail
• History of balancing competing priorities
• Demonstrated ability to quickly learn new systems and processes

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Family Medical Leave
• Worker's compensation
• Paid Leave
• Sick Leave