Customer Service Representative

$37,440 - $43,680/Yr

Aw Collision - Fort Myers, FL

Full-time - Entry Level

Fort Myers, FL

Repair and Maintenance

About the position

The Customer Service Representative at AW Collision is responsible for providing exceptional service to customers while their vehicles are being repaired. This role acts as a liaison between the customers and the shop, ensuring effective communication and coordination throughout the repair process.

Responsibilities

• Answering phones and greeting customers.
• Updating customers on the status of their vehicle repairs.
• Providing outstanding service regarding the progress of customers' vehicles.
• Acting as the connection between the front office and the body shop.
• Performing data entry and filing tasks.
• Contacting insurance companies as needed.
• Handling general office duties.
• Coordinating rental and/or tow services for clients.
• Managing customer interactions during vehicle drop-off and pick-up, including photographing and documenting vehicles, preparing paperwork, and arranging transportation.

Requirements

• Previous experience in customer service, preferably in a collision repair shop.
• Ability to work well under pressure and multi-task effectively.
• Strong communication skills and a positive attitude.
• Dependability and punctuality.
• Computer literacy and ability to use web-based software.
• Experience with CCC One is preferred.

Nice-to-haves

• Collision repair shop experience.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance