Customer Service Representative

About the position

The Customer Service Representative at Modern Aviation is responsible for delivering exceptional service to private and corporate aviation clientele. This role involves managing customer requests, coordinating various services, and ensuring a high standard of service is maintained at all times. The representative must embody the Modern Aviation brand and provide a welcoming and professional experience for all customers.

Responsibilities

• Deliver proactive, personalized service to Private and Corporate Aviation clientele.
• Arrange services including hotel, catering, and ground transportation.
• Coordinate aircraft services, such as fuel and hangar storage.
• Input trip data into scheduling software and update customer information in the database as necessary.
• Effectively communicate via air-to-ground and ground-to-ground radio, as well as other forms of communication.
• Educate customers on available services, promotions, and programs.
• Process customer invoices and resolve issues as necessary.
• Assist passengers and flight crews with professional Seven Star Service, exceeding customer expectations.
• Build and establish customer relationships with local service providers such as hotels and rental car companies.
• Maintain lobby appearance and keep snacks and beverages stocked.
• Track flights via online databases to ensure timely services.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age.
• Strong verbal and written communication skills.
• Intermediate knowledge of all Microsoft Office products.
• Ability to make fast decisions using judgment consistent with company policies and safety regulations.
• Negotiation and sales skills.
• Reliable multitasking skills.
• Valid driver's license.

Nice-to-haves

• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Employee Medical Insurance
• Basic Life Insurance
• Short-Term Disability
• Long-Term Disability
• Vacation and Sick Time
• Paid Holidays
• HSA Account Funding