Robert Half - Tustin, CA
posted about 2 months ago
Full-time - Entry Level
Remote - Tustin, CA
Administrative and Support Services
About the position
The Customer Service Representative role at Robert Half involves managing customer accounts, processing applications, and maintaining accurate records within the Property Management industry. This position offers a long-term contract opportunity with a hybrid work model, allowing for both remote and in-office work in Tustin, California.
Responsibilities
- Manage customer accounts and ensure all necessary actions are taken
- Efficiently process customer credit applications and ensure accuracy
- Maintain detailed and accurate records of customer credit
- Handle customer inquiries, providing comprehensive and timely responses
- Answer inbound calls, providing excellent customer service to all clients
- Enter data accurately, ensuring all customer information is up-to-date
- Conduct email correspondence with clients, providing information and resolving issues where necessary
- Utilize Microsoft Excel and Microsoft Word to manage customer data and correspondence
- Resolve any errors in customer accounts promptly and efficiently
- Ensure account management practices are consistent and meet industry standards
Requirements
- Demonstrable experience in answering inbound calls efficiently and professionally
- Proven track record of providing high-quality customer service
- Proficiency in data entry with a keen eye for detail
- Ability to handle email correspondence effectively and professionally
- Advanced skills in Microsoft Excel for data management and reporting
- Proficiency in Microsoft Word for document creation and editing
- Experience in account management with a focus on building and maintaining client relationships
- Ability to identify and resolve errors promptly, ensuring customer satisfaction
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
