Customer Service Representative

Robert Half - Allentown, PA

Full-time - Entry Level

Allentown, PA

Administrative and Support Services

About the position

The Bilingual Customer Service Representative at Robert Half plays a crucial role in supporting patients in their healthcare journey by providing financial guidance and assistance. This position is dedicated to fostering a compassionate and supportive healthcare environment, ensuring that patients receive the help they need with medical assistance programs and financial resources.

Responsibilities

• Assist patients in applying for medical assistance programs.
• Counsel patients on navigating medical bills, insurance benefits, and available financial resources.
• Collaborate with healthcare providers and insurance companies to resolve billing and payment issues.
• Review patient accounts and ensure accuracy of billing information.
• Educate patients on available financial assistance programs and eligibility criteria.
• Maintain confidentiality of patient information and adhere to HIPAA regulations.
• Develop and maintain relationships with community organizations and resources to support patient financial needs.
• Provide training and support to other staff members on financial assistance processes and procedures.
• Perform additional administrative tasks as needed to support the efficient operation of the department.
• Work closely with hospital administration to develop and implement financial assistance policies and procedures.

Requirements

• Fluent in both English and Spanish.
• Possess a valid driver's license, reliable vehicle, and car insurance.
• Preferred experience in a healthcare facility, insurance billing, Medicaid eligibility, or social work.
• Excellent communication and interpersonal skills, both written and verbal.
• Trustworthy, detail-oriented, goal-oriented, and organized.
• Comfortable working in a hospital environment.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan