Customer Service Representative

$38,480 - $38,480/Yr

Clovity - Jacksonville, FL

Full-time - Entry Level

Remote - Jacksonville, FL

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Customer Service Representative position at Clovity in Jacksonville, FL is a hybrid role that combines in-office and remote work. This contract position requires a professional with prior call center experience to provide exceptional customer service, resolve client inquiries, and maintain a positive attitude in a fast-paced environment.

Responsibilities

• Provide excellent customer service and support to clients.
• De-escalate situations and find proper resolutions for client inquiries.
• Work effectively in a team-oriented environment.
• Demonstrate strong writing and analytical skills in client communications.
• Organize and manage multiple job-related duties efficiently.

Requirements

• 5 years of customer service experience, preferably in a call center environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong writing skills in English.
• Mid-level analytical skills and organizational skills.

Nice-to-haves

• Flexibility to adapt to changing processes and environments.
• Ability to prioritize and manage multiple tasks effectively.

Benefits

• Work from home options (3 days in office, 2 days remote).
• Competitive pay rate of $18.50 per hour.