Customer Service Representative

$45,000 - $120,000/Yr

Bell Ford - Phoenix, AZ

Full-time

Phoenix, AZ

Motor Vehicle and Parts Dealers

About the position

Bell Ford is seeking a Customer Service Representative to work in their high-volume automotive service center. The role focuses on handling customer repair needs while contributing to the department's profitability goals. The ideal candidate will have a background in customer service, particularly in the automotive or hospitality industries, and will be responsible for maintaining customer satisfaction and generating service estimates.

Responsibilities

• Maintain excellent customer satisfaction
• Assist customers in selecting suggested services in a friendly, professional manner
• Generate service order estimates/quotes for customers
• Schedule appointments
• Resolve customer complaints
• Provide professional service with emphasis on value, quality, and integrity

Requirements

• Experience in customer service, preferably in automotive or hospitality fields
• Excellent communication and customer service skills, in person and over the phone
• Current, valid driver's license with a satisfactory Motor Vehicle Report
• Strong computer and phone skills, including experience with MS Outlook
• Ability to work independently and stay organized in a fast-paced environment
• Professional appearance and work ethic
• Self-motivated and goal-oriented

Nice-to-haves

• Bilingual skills

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• On-the-job training
• Vision insurance
• Paid vacation and sick time
• Short and long-term disability coverage
• Company match 401K plan
• Fun and upbeat work environment