Customer Service Representative

Oshkosh Corporation - Dulles, VA

Full-time

Dulles, VA

Transportation Equipment Manufacturing

About the position

The Customer Service Representative at Oshkosh AeroTech plays a crucial role in coordinating customer service requirements and overseeing the scheduling of technicians. This position serves as the first point of contact for customers and vendors, ensuring efficient communication and service delivery. The representative is responsible for entering work orders into the CMMS system and implementing work order schedules to maximize resource usage while adhering to safety protocols.

Responsibilities

• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS system.
• Oversee the scheduling of technicians and the input of all required information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing usage of technicians and other resources.
• Comply with company safety program and trainings.
• Ability to work productively and cohesively in a diverse and multicultural environment.
• Perform other duties as assigned or needed.

Requirements

• High School diploma or GED equivalent
• Valid Driver's License
• 1+ years of related experience in customer service or dispatching
• 1+ years of related experience with data entry and scheduling workloads, and processing work
• Proficiency in Microsoft Word and Excel
• Excellent planning and organizational skills
• Excellent communication and interpersonal skills
• Ability to be badged to work in secure areas of an airport
• Ability to work 1st, 2nd, or 3rd shift including weekends and holidays.

Benefits

• Equal Opportunity Employer
• Reasonable accommodations for applicants with disabilities