Customer Service Representative

$35,360 - $37,440/Yr

Airtech Controls - Wixom, MI

Full-time - Entry Level

Wixom, MI

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative (CSR) position at Airtech Controls involves providing exceptional customer service while assisting with basic accounting tasks. The role requires a detail-oriented individual who can manage customer inquiries and support the accounting team in maintaining financial records. This full-time position is based in Wixom, MI, and offers a supportive work environment with opportunities for growth.

Responsibilities

• Handle incoming calls, emails, and inquiries from customers.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Assist with data entry, invoice processing, and maintaining financial records.
• Apply payments and collections while collaborating with the accounting team.
• Manage customer inquiries while juggling accounting-related duties efficiently.

Requirements

• Previous customer service experience is preferred.
• Familiarity with basic accounting principles is a plus.
• Excellent verbal and written communication skills.
• Meticulous attention to detail is crucial.
• Ability to adapt in a dynamic environment where priorities may shift.
• Collaborate effectively with colleagues across departments.
• Problem-solving skills to troubleshoot and find solutions independently.
• Maintain a positive and respectful demeanor with customers and coworkers.

Nice-to-haves

• Experience in sales is a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off