Customer Service Representative

$29,120 - $39,520/Yr

Waterway Carwash - Pepper Pike, OH

Full-time - Entry Level

Pepper Pike, OH

About the position

Waterway is seeking Customer Service Representatives for its Pepper Pike location. The role focuses on providing exceptional service to customers, ensuring their needs are met during their visit. Representatives will sell car wash services, memberships, and retail items, while fostering a positive work environment and having opportunities for advancement and bonuses.

Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Pro-actively greet customers entering the gas pumps, pay terminals, and convenience store, and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to achieve sales and revenue goals.
• Identify customer needs and present complimentary solutions for car washes.
• Identify customer wash frequency and needs, effectively present options and the benefits of Clean Car Club memberships.
• Enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean, and organized environment to ensure a positive visit for every customer.
• Keep convenience store merchandise stocked and organized, and displays clean and well presented.
• Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, especially those related to safety.
• Perform various administrative tasks, such as making bank deposits or delivering supplies from other stores.
• Perform various transactional functions to meet customer demand and store staffing needs.

Requirements

• 6 months work experience in customer service, retail, or sales strongly preferred.
• Current and valid drivers' license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to work flexible hours including evenings and weekends.

Benefits

• Flexible scheduling - Evening and Weekend shifts available.
• Tuition Assistance Program - up to $4,000 a year!
• Free Car Washes and Gas Discounts.
• Referral Bonus program.
• Advancement, Promotion, & Cross-Training Opportunities.