Customer Service Representative

$45,760 - $52,000/Yr

Area Temps - Twinsburg, OH

Full-time - Entry Level

Twinsburg, OH

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative will be responsible for providing exceptional service to customers in a chemical manufacturing company. This role involves managing customer inquiries, processing orders, and ensuring timely delivery of products while maintaining a professional and upbeat communication style.

Responsibilities

• Enter orders and look up inventory
• Give pricing and handle quotes
• Maintain shipping documents
• Communicate upbeat and professionally with customers via email and telephone
• Trace daily orders through various carriers to ensure timely delivery
• Adjust orders at customer request when needed
• Perform other office duties as assigned

Requirements

• Must have previous Customer Service experience
• Experience using Microsoft Office, QuickBooks, Salesforce, and Adobe
• Accurate data entry skills
• Articulate, professional, and upbeat phone voice
• Excellent customer service, organizational, and communication skills

Nice-to-haves

• Experience with shipping and bills of lading
• Knowledge of the chemical industry

Benefits

• Full-time position
• Competitive pay of $22.00 - $25.00 per hour
• 40 hours expected per week
• Day shift hours from 8:30 a.m. to 5 p.m.