Customer Service Representative

Robert Half - Winchester, KY

Full-time - Entry Level

Winchester, KY

Administrative and Support Services

About the position

The Customer Service Representative position at Robert Half focuses on providing exceptional customer service and data entry in a call center environment. The role involves handling customer inquiries related to various topics, including delivery schedules and pricing quotes, while maintaining accurate customer records. This is a long-term contract opportunity that offers flexible scheduling options for candidates working with customers across different time zones.

Responsibilities

• Accurately process customer credit applications in a timely manner
• Maintain comprehensive and up-to-date customer credit records
• Resolve customer inquiries promptly and professionally, providing guidance as necessary
• Monitor customer accounts and take appropriate action when needed
• Handle a high volume of inbound calls, providing exceptional customer service
• Follow up on orders and delivery schedules with customers
• Provide pricing quotes to customers as per their requests
• Use provided software and tools for data entry and customer management
• Utilize email correspondence to communicate with customers when necessary
• Schedule appointments as required by customers or team members.

Requirements

• Proficiency in handling inbound and outbound calls in a call center environment
• Strong customer service skills with a proven track record of resolving customer issues effectively
• Capability to perform data entry tasks with high level accuracy
• Comfortable with email correspondence, demonstrating excellent written communication skills
• Proficient in Microsoft Excel and Microsoft Word
• Experience in order entry, ensuring accurate and timely processing of orders
• Ability to schedule appointments and manage multiple schedules simultaneously
• Demonstrated ability to work in a team, contributing to a positive and collaborative work environment
• Strong problem-solving skills with an ability to think quickly under pressure
• Demonstrated multitasking abilities, managing multiple tasks simultaneously without compromising on quality
• Excellent communication and interpersonal skills, both verbal and written
• High level of patience and empathy, able to handle difficult customer interactions professionally
• Willingness to learn and adapt to new technologies and processes as required by the role
• Proven ability to maintain confidentiality and handle sensitive information with discretion
• High school diploma or equivalent education level required.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan