Customer Service Representative

$33,862 - $52,000/Yr

Crash Champions - Mill Creek, WA

Full-time - Entry Level

Onsite - Mill Creek, WA

501-1,000 employees

Repair and Maintenance

About the position

The position at Crash Champions involves providing exceptional customer service and administrative support within a busy collision repair facility. The role is crucial in ensuring that customers are greeted promptly and that their inquiries are managed efficiently, contributing to the overall customer experience and operational success of the repair center.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Benefits

• $16.28-25.00 / hour
• Competitive pay
• Weekly Paychecks
• 401K with company match
• Medical/Vision/Dental Insurance
• Additional elective benefits