Customer Service Representative

$46,979 - $56,577/Yr

Smg Business Solutions - East Los Angeles, CA

Full-time - Entry Level

East Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative role at SMG Business Solutions offers an exciting opportunity to work with a leading communications and sales firm. This position focuses on delivering exceptional service to clients and customers, fostering relationships, and generating revenue. The role is dynamic, with daily challenges and opportunities for personal and professional growth.

Responsibilities

• Build long-lasting relationships with consumers by listening to their needs and exceeding expectations.
• Assist the management and Customer Service Representative team with developing and implementing action plans to improve customer retainment and sales.
• Attend mandatory training sessions to acquire system knowledge, gain an understanding of our clientele, and undergo informational product walk-throughs to stay on top of industry-leading sales trends.
• Communicate and model the core values of the organization to create a sense of teamwork and collaboration amongst fellow employees.
• Track customer preferences, metrics, closed sales, and feedback to improve customer satisfaction and increase profit margins.
• Keep up-to-date on current deals and promotions to provide accurate and complete information using given tools and training.
• Build rapport and trust with customers and clients to close sales through personalized interactions.

Requirements

• Prior experience, preferably in the communication service industry, Customer Service, Sales, or Client Relations.
• A high school diploma or GED is ideal.
• Demonstrated leadership potential.
• Must be willing to work all scheduled hours, which may include evenings and weekends.
• Strong analytical skills and ability to interpret data.
• Outstanding relationship-building skills.
• Ability to solve problems and implement innovative solutions in a variety of situations.

Benefits

• 401(k)
• Uncapped earnings through commissions and bonuses
• Commercial and product training with real-world experiences
• Opportunities to advance
• Community involvement and charity events
• Holidays Off
• Friendly and inclusive work environment