Customer Service Representative

$37,440 - $41,600/Yr

Flat Rate Funding Group - Southfield, MI

Full-time - Entry Level

Southfield, MI

About the position

RoadEx, a fast-growing financial services company in the transportation and freight industry, is seeking a dedicated Customer Service Representative to join our team in Southfield, MI. This in-person role is essential for building customer relationships, supporting new fuel card clients, and ensuring customer satisfaction with our RoadEx fuel portal. The representative will assist customers by phone and email, set up and activate fuel cards, print and ship cards, and provide training on the portal.

Responsibilities

• Provide professional, prompt customer support via phone and email
• Set up, activate, and ship fuel cards
• Conduct customer training on the RoadEx portal
• Issue money codes, run fuel reports, and maintain accurate records in Salesforce
• Assist with retention efforts through follow-up calls and messages

Requirements

• Proficiency in Microsoft Office and G Suite
• Positive, professional demeanor with strong communication skills
• Detail-oriented, reliable, with a strong work ethic
• Team player with a proactive, customer-focused attitude

Nice-to-haves

• Customer service experience (1+ year preferred)
• Salesforce or CRM experience
• Knowledge of the transportation or financial services industry
• Spanish-speaking skills (a plus, but not required)

Benefits

• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance