Customer Service Representative

John W. Stone Oil Distributor - Houston, TX

Full-time - Entry Level

Houston, TX

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Representative (CSR) at John W. Stone Oil Distributor, LLC is responsible for providing exceptional service to both internal and external customers. This role involves managing customer orders, resolving issues, and ensuring customer satisfaction while maintaining a professional demeanor. The CSR will work closely with the production team and handle invoicing, contributing to the overall efficiency of the customer service department.

Responsibilities

• Provide proactive and extraordinary service to all external and internal customers.
• Maintain a professional and positive attitude at all times.
• Creatively and efficiently solve customer issues.
• Proactively manage customer orders and open requests to resolution.
• Professionally handle all incoming calls, meeting or exceeding established Customer Service expectations and metrics.
• Resolve and take ownership of all internal and external customer problems.
• Identify root causes of problems and take corrective action.
• Close problems with follow-up calls to customers to ensure satisfaction.
• Communicate efficiently with the production team regarding in-house inventory, volumes, and levels.
• Enter and track customer orders in the system.
• Handle all customer invoicing.
• Perform other responsibilities as assigned by management.

Requirements

• 1-3 years of Customer Service experience in a fast-paced environment.
• Proficient in MS Office suite, especially Excel.
• Associate degree or equivalent education.
• Excellent communication skills.
• Ability to work independently and as part of a team.