Customer Service Representative

Tdk Corp Of America - Lincolnshire, IL

Full-time - Entry Level

Lincolnshire, IL

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative at TDK Corporation of America plays a crucial role in maintaining customer accounts and ensuring effective communication between customers, vendors, and sales teams. This hybrid position requires proactive problem-solving skills and a passion for customer service, focusing on order processing, inventory planning, and customer relationship management.

Responsibilities

• Read correspondence from both internal and external sources.
• Monitor and report company fill rate performance to delivery schedules.
• Monitor and verify the status of customer orders.
• Prepare and deliver orders coverage, shipments, invoicing, and other reports related to order processing.
• Arrange scheduling for vendors' production facility to meet delivery requirements.
• Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.).
• Process and fill orders and verify pricing and terms.
• Plan and document future inventory needs, policies, and procedures.
• Identify non-moving inventory items and arrange for disposal.
• Respond to customer or potential customer requests for information and problem-solving.

Requirements

• At least 1+ years of Customer Service experience working with large orders.
• Experience with supply chain/logistics, order management, and inventory levels.
• Intermediate level proficiency in Excel.
• Ability to multi-task, organize, and prioritize work.
• Experience with SAP.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401K plan with company match
• Pension plan
• Paid time off