Customer Service Representative

$41,600 - $41,600/Yr

Primary Services - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Administrative and Support Services

About the position

The Customer Service Representative role at Primary Services involves supporting a large company that serves the elderly community in Minneapolis. This position is essential for scheduling deliveries of do-it-yourself (DIY) kits, thereby improving the lives of seniors. The role requires strong communication skills and the ability to multitask in a fast-paced environment, with a focus on providing excellent customer service.

Responsibilities

• Answer phone calls and set up deliveries for qualifying customers.
• Perform data entry related to customer information and scheduling.
• Schedule deliveries for customers according to established procedures and scripts.
• Liaise with management regarding schedules and report any changes or issues.
• Track and report daily activities and customer information.
• Resolve scheduling conflicts as they arise.

Requirements

• High school diploma or equivalent.
• Strong multitasking abilities.
• Excellent customer service skills.

Nice-to-haves

• Bilingual in Spanish and/or Somali is a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid training
• Vision insurance