Customer Service Representative

Unclassified - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

501-1,000 employees

About the position

As a Customer Service Representative at FASTSIGNS, you will serve as the primary point of contact for both current and prospective customers. This role involves engaging with customers through various channels, including email, phone, and in-person interactions, to build lasting relationships and convert prospects into loyal clients. The position offers opportunities for continuous learning and career advancement within the dynamic sign industry, which is characterized by unique and customized projects.

Responsibilities

• Serve as the initial contact for customers via email, telephone, and in-person.
• Build long-lasting relationships with customers and prospects.
• Prepare estimates and implement work orders.
• Ensure timely delivery of finished orders.
• Participate in daily team meetings and execute business and marketing plans.

Requirements

• Strong organizational skills.
• Excellent listening and communication skills.
• Ability to build relationships with customers.
• Eagerness to learn and adapt in a dynamic environment.

Nice-to-haves

• Experience in customer service or sales is a plus.

Benefits

• Extensive training programs both online and in-person.
• Opportunities for personal and business skills growth.