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The Customer Service Representative plays a vital role in providing exceptional support to customers, ensuring their needs are met with accuracy and timeliness. This position is particularly focused on serving bilingual customers, specifically those who speak both English and Spanish. The representative is responsible for managing a high volume of inbound and outbound communications, including calls, emails, and chats, while maintaining a superior level of customer service. The goal is to build trusted relationships with customers, advocating for their needs and acting as a liaison between them and the sales and operations teams at alphabroder. In this remote position, the Customer Service Representative will handle various tasks related to order processing, claims, and inquiries. They will utilize business system applications to enter and update customer orders, troubleshoot issues, and provide resolutions that benefit both the customer and the company. The representative is expected to meet benchmark standards set by management and may also be assigned special projects as needed. This role requires strong communication skills, creative problem-solving abilities, and a goal-driven mindset to thrive in a fast-paced, deadline-driven environment. The work environment is home-based, requiring a quiet space free from distractions and a reliable high-speed internet connection. The representative must adhere to their assigned work schedule and maintain a professional workspace, ensuring that personal disruptions are minimized. Additionally, they may be required to participate in video meetings and training sessions, demonstrating a commitment to maintaining a safe and productive work environment.
