Customer Service Representative

Crash Champions - Rincon, GA

Full-time

Onsite - Rincon, GA

501-1,000 employees

Repair and Maintenance

About the position

The Customer Service Representative at Crash Champions plays a crucial role in ensuring a positive first impression for customers and prospective clients. This position involves managing customer interactions, providing administrative support, and maintaining a clean and welcoming workspace. The representative is expected to handle a high volume of communications while delivering exceptional service in a fast-paced environment.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, as this is the first point of contact for customers.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, and entry of information into the accounting system and various spreadsheets, balancing month-end statements.
• Perform other related duties as assigned.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Benefits

• Competitive pay
• Weekly Paychecks
• 401K with company match
• Medical/Vision/Dental Insurance
• Additional elective benefits