Customer Service Representative

ITW - Edina, MN

Full-time - Entry Level

Edina, MN

101-250 employees

Computer and Electronic Product Manufacturing

About the position

The Customer Service Representative at Simco-Ion plays a crucial role in supporting and servicing customer accounts, primarily in the U.S. and Europe, with some assistance for Asia. This full-time position emphasizes accuracy and efficiency, requiring the representative to work collaboratively within a small team to address customer needs effectively. The ideal candidate is solution-oriented, possesses strong troubleshooting skills, and is empathetic towards customer requirements, thriving in a dynamic environment that values attention to detail and a passion for new technologies.

Responsibilities

• Receive inbound calls and respond to calls as appropriate
• Accurately enter customer sales orders and quotes
• Process/prioritize inbound orders for order entry
• Customer follow up for order confirmations and changes
• Support with R.M.A. processing as requested
• Providing customer order/backlog reports
• Document and audit existing procedures inline with ISO compliance

Requirements

• High School Diploma, G.E.D, or equivalent (Required)
• Prior customer service experience in an office environment is required
• Prior experience working in an ERP system is required
• Experience with Salesforce is a benefit
• Excellent verbal and written communication abilities
• Exceptional data entry skills and strong attention to detail
• Basic computer literacy skills with Excel Pivot tables, Outlook, MS Office, and other related business tools

Benefits

• Health and dental insurance
• Company Paid Life Insurance / Short and Long Term Disability
• 401K plan with generous company match
• Vacation, personal days and holidays
• Continuing education reimbursement program
• Flexible spending accounts