Customer Service Representative

Viemed - Paris, TN

Full-time

Paris, TN

Rental and Leasing Services

About the position

The Customer Service Representative at Sleep Management, LLC dba Viemed is responsible for ensuring timely and accurate processing of orders, handling customer inquiries, and maintaining high service satisfaction levels. This role involves coordinating transactions, managing patient accounts, and contributing to the operational goals of the branch while adhering to company policies and medical billing practices.

Responsibilities

• Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed.
• Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization.
• Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software.
• Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff and patients.
• Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments.
• Contribute to the achievement of operational, financial, and cultural performance goals for assigned branch location(s).
• Maintain current knowledge of and ensure compliance with company policies and procedures.
• Develop and maintain working knowledge of products and services offered by the company.
• Maintain a high level of service satisfaction with patients and referral sources.
• Ensure physical control and proper care of company assets.
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referral sources, and vendors.

Requirements

• High school diploma or equivalent.
• Customer service experience preferred.
• Relevant healthcare or medical billing experience preferred.
• Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
• Strong verbal and written communication skills.
• Ability to manage time effectively and multi-task.

Nice-to-haves

• Commitment to service excellence and superior performance.
• Proper phone and email etiquette.
• Organized and structured in carrying out responsibilities.
• Professionally postured in both behavior and physical appearance.
• Strong interpersonal and communication skills; respectful and polite in all interactions.
• Efficient use of technology and software.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities