Customer Service Representative

$33,280 - $41,600/Yr

Windcrest Animal Hospital - Wilmington, DE

Part-time - Entry Level

Wilmington, DE

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative (CSR) at WIndcrest Animal Hospital plays a crucial role in providing exceptional service to clients and their pets. This position is designed for individuals who are passionate about animal care and customer service, aiming to create a positive experience for clients in a veterinary setting. The CSR will engage with clients, manage inquiries, and contribute to the overall workflow and client experience within the hospital.

Responsibilities

• Engage with clients and provide exceptional customer service in a veterinary setting.
• Manage client inquiries and assist with scheduling appointments.
• Contribute ideas to improve workflow and client experience.
• Support the veterinary team in delivering high-quality animal care.
• Handle stressful situations with empathy and professionalism.

Requirements

• High school diploma or GED is preferred.
• Experience in customer service, preferably in a veterinary or animal care environment.

Nice-to-haves

• Veterinary experience is desired but not required.
• Ability to work flexible hours, including weekends as needed.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance