Customer Service Representative

$36,400 - $52,000/Yr

Mley Holdings - Washington, DC

Full-time - Entry Level

Washington, DC

About the position

The Customer Service Representative at Mley Holdings is a full-time role focused on promoting and educating consumers about the company's services. This position is ideal for both experienced professionals and those looking to enter the consulting field. The role emphasizes a strong commitment to customer service, teamwork, and professional development within a supportive company culture.

Responsibilities

• Effectively promote and educate consumers on our client's available services and benefits through one-on-one customer interactions.
• Develop and coordinate effective business strategies that will stand out against competitors and increase customer acquisition.
• Participate in required sales meetings and conference calls to maintain updated knowledge of our client's promotions and services.
• Acquire a proven track record of closing a high percentage of qualified leads and increasing customer retention.
• Work harmoniously with our sales team to successfully promote brand awareness and increase sales margins.
• Establish and maintain a consistent professional image while interacting with customers and coworkers.
• Build positive interdepartmental relationships and communicate effectively to achieve established sales targets.

Requirements

• 0-3 years in the customer service or sales industry.
• Proactive; can-do approach; takes ownership of any situation.
• Exceptional motivational and persuasion abilities.
• Proven record of outstanding sales performance and achievement, overturning objections.
• An open mind with a passion for learning a wide range of skills that will carry through various career paths.
• Demonstrated problem-solving skills and analytical skills.
• Well-spoken, poise, and professional demeanor with clients and consumers.
• Self-motivated, with the ability to work independently and manage multiple tasks efficiently.

Benefits

• Paid training
• 401(k)
• Paid time off
• On-the-job training
• Professional development assistance