Customer Service Representative

$33,280 - $40,500/Yr

Washington Federal - Twin Falls, ID

Full-time - Entry Level

Twin Falls, ID

Credit Intermediation and Related Activities

About the position

The Customer Service Representative (CSR) at WaFd Bank plays a crucial role in enhancing the financial health of the community by providing exceptional service to clients. This position is designed for individuals looking to start a professional career in finance, with a focus on building relationships and delivering accurate banking transactions. The CSR will work in a supportive environment that values kindness and teamwork, with opportunities for growth and development within the company.

Responsibilities

• Provide friendly and courteous service to clients, creating a positive first impression.
• Perform efficient and accurate banking transactions.
• Build rapport and relationships with clients through effective communication.
• Adhere to bank policies and procedures to comply with federal regulations.
• Reflect the corporate values and ethics of WaFd Bank in all interactions.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, including 10-key and keyboarding proficiency.
• Proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Strong attention to detail and ability to provide accurate service.
• Previous work experience in retail, consumer service delivery, or client relations.

Nice-to-haves

• Experience in a banking or financial services environment.
• Familiarity with federal banking regulations.

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• Generous 7% 401(k) employer matching
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans