Customer Service Representative

$41,600 - $52,000/Yr

Skyhawks-SuperTots Sports Colorado - Denver, CO

Part-time - Entry Level

Remote - Denver, CO

About the position

The Customer Service Representative role is a part-time position focused on providing exceptional service to families seeking youth sports programs in Colorado. The representative will be the first point of contact, assisting with inquiries, registrations, and ensuring a positive experience for customers. This role requires a friendly demeanor, strong communication skills, and a passion for youth development and sports.

Responsibilities

• Respond to customer inquiries via phone, email, and online chat with a positive, solution-focused attitude.
• Assist families in finding and registering for the right programs for their kids, ensuring smooth registration experiences.
• Provide clear information about our youth sports camps and classes, including schedules, locations, and program details.
• Proactively address and resolve any concerns or issues with professionalism and empathy.
• Document and update customer interactions in our system to ensure accurate records and follow-up.

Requirements

• Prior experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to think on your feet.
• Comfortable using technology to manage communications and update records.
• A passion for making a positive impact on families and children in Colorado.

Nice-to-haves

• Sports experience and working with youth is a plus if interested in adding coaching to your job description.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance