Customer Service Representative

$41,600 - $41,600/Yr

TEKsystems - Berlin, CT

Full-time - Entry Level

Remote - Berlin, CT

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at TEKsystems plays a vital role in supporting customer service operations and performing various administrative tasks to ensure smooth office functioning. This position requires a reliable and enthusiastic individual who can provide exceptional customer service and assist in the implementation of energy efficiency programs.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries via incoming calls and follow-up calls.
• Support program implementation through direct interaction with customers interested in energy efficiency services.
• Maintain accurate customer records and update databases as needed.
• Perform administrative tasks related to the daily implementation and support of residential and commercial energy efficiency programs.
• Manage customer interactions including call activity, internet activity, and tracking system lead processing for residential and/or commercial/industrial customers.
• Aid in reporting and rebate processing for energy efficiency programs.

Requirements

• Previous experience in customer service/call center and/or administrative roles is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent required; associate's degree or relevant certification preferred.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)