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Customer Service Representative
$35,360 - $43,740/Yr
Washington Federal - West Wenatchee, WA
posted 2 months ago
Full-time - Entry Level
West Wenatchee, WA
Credit Intermediation and Related Activities
About the position
The Customer Service Representative (CSR) at WaFd Bank plays a crucial role in enhancing the financial health of the community by providing exceptional customer service and performing accurate banking transactions. This position offers a professional career path with opportunities for growth, a supportive work environment, and a commitment to employee well-being.
Responsibilities
- Provide friendly and courteous service to clients, creating a positive first impression.
- Perform efficient and accurate banking transactions.
- Adhere to bank policies and procedures to comply with federal regulations.
- Build rapport and relationships with clients through effective communication.
- Utilize multiple computer systems and adapt to changes in technology.
Requirements
- High school diploma or approved equivalent.
- Basic math skills, including 10-key and keyboarding proficiency.
- Proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook.
- Well-developed smartphone and digital channel skills.
- Excellent communication skills and a personable attitude.
- Strong work ethic and integrity.
Nice-to-haves
- Previous work experience in retail, consumer service delivery, or client relations.
Benefits
- Paid time off for vacation, sick days, and holidays
- Health insurance
- Stock options
- Generous 7% 401(k) employer matching
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
