Customer Service Representative

American Aluminum Extrusion - Roscoe, IL

Full-time - Entry Level

Roscoe, IL

Primary Metal Manufacturing

About the position

As a Customer Service Representative at American Aluminum Extrusion, you will serve as the primary point of contact for customers, ensuring they receive exceptional service and support. This role is vital for managing customer inquiries, resolving issues, and facilitating the sales order process, contributing to the company's growth and customer satisfaction.

Responsibilities

• Manage inquiries, resolve issues, and provide top-notch support.
• Expedite sales orders, including the entire process from entry to shipment.
• Manage customer accounts, keeping records of customer interactions, complaints, and transactions, including details of all actions taken.
• Develop new and existing customers to achieve sales goals, including making cold call/re-establishment calls to promote AAE's products and services to potential customers.
• Cross-train, learn, and support other functions or processes as required.

Requirements

• Three years of customer service experience.
• Excellent oral and written communication skills.
• Sales background and the ability to establish personal relationships with customers.
• Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to meet deadlines and remain flexible under pressure.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Referral program