customer service representative

$58,000 - $58,240/Yr

Randstad - Hauppauge, NY

Full-time - Entry Level

Hauppauge, NY

Administrative and Support Services

About the position

A medical supply company in Hauppauge, NY is seeking a Customer Service Representative to provide exceptional customer service by handling requests via phone and email, analyzing them, and directing them to the appropriate team. This is a full-time, permanent position with working hours from Monday to Friday, 8 AM to 5 PM.

Responsibilities

• Receives requests from customers by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the requests to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Supports Sales Region and provides samples for sales reps.
• Maintains liaison with other departments for order completion.
• Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, and traces the status of orders.
• Has knowledge of and provides information as appropriate for all product lines, prices, delivery times, drop ship items, various marketing promotional services, and similar data as required.
• Contacts customers on status of orders and advises customers of schedule dates and changes.
• Build sustainable relationships with assigned customers, working to meet their specific needs and recommend process changes to do so accordingly.

Requirements

• 3 years of experience in customer service or related field.

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution