Customer Service Representative

$47,840 - $56,160/Yr

Technical Life Care Medical Co - Mounds View, MN

Full-time - Entry Level

Mounds View, MN

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative at Technical Life Care Medical Company plays a crucial role in ensuring excellent support for customers and technicians. This position involves managing service requests, scheduling technicians, and coordinating vendor repairs, all while maintaining a positive attitude and fostering strong relationships. The role also includes general office tasks and organizational projects, making it essential for candidates to possess strong communication skills and a proactive approach to customer service.

Responsibilities

• Service request intake and follow up
• Scheduling technicians for service, inspection, and training events
• Vendor repair coordination
• Maintain positive attitude and friendly demeanor to foster positive relationships with customers
• Update work orders and purchase orders in CMMS
• Order parts based on technician and other department requests
• Organizational and administrative projects as assigned

Requirements

• High School Diploma or GED required, AA or bachelor's degree preferred
• 2 years of customer support experience required, preferably in a service-related industry
• Knowledge to provide hands-on support to manage and maintain the Office 365 related technologies
• Ability to work independently and as part of a team
• Organizational skills with an emphasis on attention to detail
• Good troubleshooting and problem-solving skills
• Excellent verbal and written communication skills

Benefits

• Health
• Dental
• 401(k) with company match
• Six paid holidays + PTO