Customer Service Representative

Hopkins Ford • Elgin, IL

437d

About The Position

The Customer Service Representative at Hopkins Ford serves as the first point of contact for customers interested in purchasing vehicles. This role involves handling various customer inquiries through phone calls, texts, online chats, and emails, as well as greeting walk-in customers. The representative is responsible for providing assistance, processing payments, and maintaining a professional environment at the dealership.

Requirements

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Willing to submit to a drug screen & background check

Responsibilities

• Meet and greet customers in a professional manner in-person & on the phone
• Process payments, invoices, and other miscellaneous office duties
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support including mailing, scanning, faxing, and copying
• Maintain office supplies for specific location

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed