Customer Service Representative

$27,040 - $31,200/Yr

Froman Propane - Claremore, OK

Full-time - Entry Level

Claremore, OK

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Representative role involves managing customer inquiries, maintaining accounts receivable, and ensuring customer satisfaction through effective communication and administrative support. This position is essential for building relationships with customers and ensuring accurate data management within the company.

Responsibilities

• Answer incoming inquiries from customers in a courteous manner to help build relationships with the customer base.
• Be proactive in assessing the needs of a customer and addressing promptly.
• Handle administrative, data entry, and reconciliation of accounts receivable.
• Process daily batches with customers' invoices and payments.
• Research and resolve disputes while keeping the customer informed.
• Maintain current information on accounts and collect on past due balances.
• Enter delivery or service work orders for various technical issues.
• File mandatory documents in the digital filing system and keep them up to date.
• Ensure new customer documentation is completed, including safety documentation and credit applications.
• Assist the service manager in communicating the status of service tickets to customers.
• Maintain an inventory of tanks and select parts with the service manager.
• Complete data entry of service tickets and maintain DOT truck and employee records.
• Schedule drug screens, physicals, and other driver testing with local facilities.
• Collaborate with team members on seasonal projects during slower business times.

Requirements

• At least 21 years of age.
• High school diploma or equivalent.
• 1-3 years of accounting or accounts receivable experience.
• 1-3 years of customer service or other applicable work experience.
• Intermediate computer skills including Microsoft Office suite.
• Ability to work in a group office setting, whether the task requires independent or group work.
• Ability to multitask between customer service and clerical work.
• Ability to work in a fast-paced office.
• Must pass a background check and character reference checks.
• Must have a minimum of three job-related references (non-family).

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Paid time off