Customer Service Representative

Applied Industrial Technologies - Kalamazoo, MI

Full-time - Entry Level

Kalamazoo, MI

Fabricated Metal Product Manufacturing

About the position

The Customer Service Representative role at Applied Industrial Technologies involves providing expert assistance to customers regarding a wide variety of industrial products. This position emphasizes building ongoing business relationships through repeated contact and consultation, ensuring customers receive the right parts and solutions, especially during critical equipment breakdowns. The role also includes hands-on duties requiring mechanical aptitude, making it a great starting point for a career in sales or management.

Responsibilities

• Assist customers by phone and in person at our facility
• Help customers get the parts they need
• Interact extensively with customers to clarify their needs, research, and recommend parts
• Meet/exceed monthly sales goals while increasing customer satisfaction
• Provide quotes
• Take orders
• Provide post order service
• Physically measure specs on a wide variety of parts

Requirements

• Minimum 6 months of customer service experience
• Mechanical and mathematical aptitude
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly Excel
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred
• Knowledge of industrial distribution products and hydraulics, preferred

Nice-to-haves

• SAP / ERP experience
• Knowledge of industrial distribution products and hydraulics

Benefits

• Base salary and bonus opportunities
• Health, vision, and dental coverage
• 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities