Customer Service Representative

$43,680 - $47,840/Yr

Lyneer Staffing Solutions - Billerica, MA

Full-time - Entry Level

Billerica, MA

Administrative and Support Services

About the position

The Customer Service Representative role at an adhesive manufacturing company in Billerica, MA, involves managing customer inquiries and ensuring high-quality service delivery. The position requires excellent organizational skills, attention to detail, and the ability to work in a fast-paced environment while meeting deadlines.

Responsibilities

• Manage incoming emails in personal and group mailboxes.
• Respond to customer inquiries with requested information or obtain necessary information from internal contacts.
• Perform timely and accurate order entry, ensuring attention to customer requirements.
• Collaborate with internal and external teams to meet and exceed customer expectations.
• Create tracking for and follow up on reported service issues.
• Escalate concerns as needed.
• Create new customer accounts in the ERP system when required.

Requirements

• High School Diploma or equivalent.
• 3-5 years of experience in a Customer Service Environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong analytical and problem-solving skills.
• Ability to lift up to 15 pounds at a time.

Benefits

• Health insurance