Customer Service Representative

$33,280 - $37,440/Yr

Rockford Accounting - Rockford, MI

Full-time - Entry Level

Rockford, MI

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at Rockford Accounting Inc. is responsible for being the first point of contact for customers, providing exceptional support, and ensuring their needs are met with professionalism and care. This role involves handling inquiries, resolving issues, and contributing to a positive customer experience while maintaining high standards of service.

Responsibilities

• Provide outstanding customer support through various communication channels including phone, email, and in person.
• Manage data entry tasks, scanning, and document copies accurately and efficiently to maintain up-to-date customer records.
• Demonstrate excellent phone etiquette while handling inbound and outbound calls.
• Process cash transactions and ensure accurate cash handling procedures are followed.
• Assist customers with inquiries regarding services, providing detailed follow-up information as needed.
• Collaborate with team members to resolve customer issues promptly and effectively.
• Maintain a positive attitude while managing challenging situations with customers.

Requirements

• Previous experience in customer service or a related field is preferred.
• Prior experience with data entry in a related field is preferred.
• Familiarity with online customer service applications.
• Experience in sales or outbound calling is beneficial but not required.
• A commitment to delivering high-quality and confidential services.

Nice-to-haves

• Experience in sales or outbound calling is beneficial but not required.

Benefits

• Flexible schedule