Customer Service Representative

$41,600 - $47,840/Yr

ApTask - Denver, CO

Full-time

Denver, CO

Administrative and Support Services

About the position

The Dispatch Specialist II position is a contract role based in Denver, CO, focused on monitoring critical network and environmental alarms, handling emergency calls, and providing customer service support. The role requires strong organizational and decision-making skills, as well as the ability to work under pressure while managing multiple tasks.

Responsibilities

• Monitors critical network and environmental alarms per weekly schedule.
• Monitors Online Form submittals per weekly schedule.
• Handles emergency calls relating to facilities and coordinates with local law and fire departments.
• Receives trouble calls relating to land, facilities, or environment.
• Creates and assigns work orders, dispatches personnel, contractors, or outside facility management companies.
• Conducts customer satisfaction surveys for Facility Management.
• Filters house services, furniture, and move-related calls to the appropriate corporate partner.
• Performs a variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, and record keeping.
• Performs other CRE related functions as assigned by Supervisor.

Requirements

• Strong, responsive customer service skills.
• Good telephone skills with a clear, understandable speaking voice.
• Ability to stay calm and work well in high-pressure situations.
• Strong PC skills.
• Strong decision-making ability.
• Strong organizational skills.
• Minimum typing requirement of 60 wpm.
• Ability to multi-task.
• Ability to work required shifts.

Nice-to-haves

• Experience working with a Telecom company.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance