Customer Service Representative

About the position

Bodycote offers a Customer Service Representative position with a sign-on retention bonus of $1,500. The role involves working full-time, 40 hours per week, from 7:00 am to 3:30 pm, Monday through Friday, with overtime and weekends as needed. The position is deemed safety-sensitive due to the nature of the business and requires passing a pre-employment drug screen and basic physical. The representative will be responsible for order entry, follow-up, and daily communication with customers in coordination with sales and other staff.

Responsibilities

• Enter customer orders in the computer, ensuring information is accurate.
• Review Purchase Orders and contracts with discrepancies and follow up with clarifications via phone, email, or other communication.
• Responsible for customer order follow-up and status.
• Assist with scheduling as needed/required.
• Promote and practice safety and good housekeeping.
• Perform other tasks as assigned or dictated by position.
• Handle proprietary and third-party information ethically and professionally.
• Care for and treat customer inventory safely and responsibly.
• Report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Requirements

• Must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card holders.
• High school diploma or equivalent.
• Minimum one year experience in customer service or related position.
• Knowledge of computer applications and a good understanding of basic math.
• Ability to read, write, and communicate in the English language.
• Hands-on experience with computer applications, including Microsoft Office and databases.

Benefits

• 1,500 Sign-On Retention Bonus
• Paid holidays and paid time off
• 401k match
• Medical, Dental, and Vision Plans for employees and families