Customer Service Representative

$41,205 - $51,501/Yr

WESCO - Rochester, NY

Full-time - Entry Level

Rochester, NY

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

As a Customer Service Representative at Wesco, you will be responsible for responding to customer inquiries via telephone or email, providing solutions to both routine and complex problems. The role involves analyzing customer service needs and coordinating with other departments for follow-up as necessary, ensuring a high level of customer satisfaction.

Responsibilities

• Support customer base by answering questions, concerns, and account inquiries.
• Handle customer complaints effectively.
• Process payments for cash account customers.

Requirements

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills to work effectively in a diverse environment.
• Effective verbal and written communication skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Professional and tactful interaction with customers.
• Computer literate, including effective working skills of MS Word, Excel, and email.

Benefits

• Comprehensive benefits plan
• Participation in an incentive plan