Customer Service Representative

$35,360 - $39,520/Yr

Integrity Marketing Group - Clinton Township, MI

Full-time - Entry Level

Clinton Township, MI

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative role at American Health Plans involves providing exceptional customer service through various channels, including outbound calls, inbound calls, and emails. The representative will be responsible for managing customer interactions efficiently while adhering to company policies and procedures. This position is crucial in supporting the company's mission to assist clients with their health insurance needs in a seamless manner.

Responsibilities

• Performing outbound call campaigns
• Providing call backs and follow up calls as needed
• Responding to clients via inbound call, email, or website
• Transferring calls to licensed agents as needed
• Following company policies and procedures
• Following call center workflows and desktop procedures
• Maintaining call center metrics as determined by management
• Completing miscellaneous tasks as assigned by management

Requirements

• High School diploma or equivalent is required
• Ability to multi-task in a fast-paced environment
• Effective communication, both orally and in writing
• Highly detail-oriented
• Positive attitude and the ability to work well with others
• Prior call center experience preferred

Benefits

• Life insurance