Customer Service Representative

Reading Truck Equipment - Reading, PA

Full-time - Entry Level

Reading, PA

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Customer Service Representative II at Reading Truck plays a crucial role in providing support to external customers by managing order entries, responding to inquiries, and coordinating logistics. This position involves significant interaction with customers through phone and email, ensuring their needs are met efficiently and effectively.

Responsibilities

• Process new orders into the order management system (JD Edwards).
• Quote standard bodies and accessories using the price book reference in the computer system.
• Build loads at time of order entry for customers based on their orders placed and preferred method of transportation.
• Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery.
• Validate loads and forward loads to the shipping team.
• Work with other departments to ensure equipment availability and alignment with customer order dates.
• Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability, and order changes.
• Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company.

Requirements

• Minimum of three (3) to six (6) years of customer service experience - manufacturing environment preferred.
• Experience with large ERP (Order Entry) system preferred.
• Experience with Salesforce a plus.
• Computer literate and proficient in Microsoft Office programs.
• Demonstrated skills in database management and record keeping.
• Demonstrated customer service skills to both internal and external customers, via phone or email.
• Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility.
• Able to master technical details of the product line to direct customers to the right solution for a new order.
• The ability to collaborate with a multi-department team.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid holidays
• Paid training
• Tuition reimbursement