Customer Service Representative

$24,960 - $31,200/Yr

Viann'k Mansur - Houston, TX

Full-time - Entry Level

Houston, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services and managing client accounts. This role involves interacting with customers to address inquiries, resolve issues, and ensure a positive experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Manage and organize customer accounts.
• Provide accurate information regarding products and services.
• Analyze customer needs and offer appropriate solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with sales and support teams to enhance customer satisfaction.
• Communicate effectively with clients to build strong relationships.
• Assist in the development of customer service policies and procedures.
• Handle complaints and provide appropriate solutions in a timely manner.
• Assist in general activities; cleaning, organizing and closing of store.

Requirements

• Proficiency in English; bilingual skills in Spanish or other languages are a plus.
• Strong computer skills, including proficiency in Salesforce.
• Previous experience in customer service or client-facing roles is preferred.
• Ability to analyze situations effectively and communicate solutions clearly.
• Excellent interpersonal skills with a focus on teamwork and collaboration.
• A proactive approach to problem-solving and the ability to work independently.

Nice-to-haves

• Familiarity with sales processes is advantageous but not mandatory.